Do you remember Lalita Ji who for years was the face of SURF on Indian Television scene or the memorable Hamara Bajaj or the gorgeous La-La-La-La Lah-Lah-Lah Liril girls or the Utterly Butterly Delicious Ads of Amul or in more recent times the Hutch Ad featuring the Pug or the Vodafone Ads featuring the adorable ZooZoos.
I am sure you do.
Now, switch off for a moment from those all time classic Ads and try recalling any ad featuring a Bollywood Star or a cricketing genius?? Trust me there have been thousands of such ads all these years. Need Examples?? I‘ll be rather generous.
Amitabh Bachan ( that fellow is anyway well past his Expiry Date..I don’t know if the younger generation still looks upto him when they are deciding what to buy but he is really an expensive alternative??) telling you to drink Pepsi, eat Chawanprash, use Navratana Oil, wear Reid & Taylor suits.
Shahrukh Khan (the hopelessly bad actor that he is I hate him in every single movie of his. That we will ponder over some other day!!) asking you to drink Pepsi(he has now moved onto Coke (strange though it may sound but its true)), buy i10 and many more which I don’t recall.
Yuvraj Singh endorsing Rbk, Sachin endorsing Adidas and more.
But pause for a moment now and think if you have ever bought Pepsi because Sachin drinks the same or i10 because Shahrukh drives it or Chawanprash because Amitabh eats it religiously every morning???? I am sure you won’t have paused even for a second to make such utilitarian buys day in and day out. Does it matter to us ?? Not at all. After all a cold drink is only that much, a cold drink, meant to cool in summers and add lots of unwanted calories in the process. A car’s choice is governed by far more factors than Shahrukh Khan and more so when the star himself earns enough to buy the Mercs, Bentleys and Audis of the world.
Then why do companies spend crores getting these celebrities to endorse their products if we, the consumers, just don’t care?? Over all these years why haven’t the advertisers learnt that it’s the storyline of the Ad and the benefits of a product that convince the buyers to prefer one product over the other and not the celebrities??
But, are the celebrity endorsements a total failure?
I don’t think so.
They do make sense in some cases as in ads of a successful sportsperson, say Yuvraj, who attributes his success to Rbk. Though still an exaggeration, it is not as difficult to believe as Sachin crediting Pepsi for his sparkling career!! If at all it has had any impact it must have been far from being positive J.
Or Roger Federer endorsing Rolex. That makes lot of sense because first, he is a Swiss endorsing a Swiss brand, he lends his own class and aura to Rolex (perfect fit) and he exemplifies Rolex’s association with success. Perfect way to attract high fliers, high achievers who can afford a Rolex and want to be seen in that light by society!!
For a utilitarian purchase like a cell phone connection or a soft drink, companies must try to build a storyline around their brand/product that stresses on benefits, differentiation and one that echoes the life and din of common man. That is and will remain the most effective way to achieve high brand recall because common man, who is the customer, sees himself in these ads and how small benefits add up to big gains.
Vodafone’s Zoozoo ads do precisely that by showing how each add-on service can make life easier and more fun for the common man who is not a star like Shahrukh Khan(Airtel) or MS Dhoni (Aircel).
Other good examples are Sprite ( Seedhi Baat, No bakwaas) and Mountain Dew ( Darr kea age jeet hai) both of which develop a storyline in their ads to justify their brand positioning and attract targeted customers. Surprisingly, one uses star-power other doesn’t. But that is a minor issue. It’s the storyine that makes them click, not the presence/absence of a star!!
Moving onto aspirational brands, the storyline is still important but here celebrities can make a much more positive impact. Examples are Dell using Raman Roy (founder of Quattro) to emphasize the role Dell played in his successful business venture or beauty queens used in soap ads (which may or may not add to their beauties, but it plays on the emotions of buyers) or Nadal endorsing Nike.
Its safe to conclude that celebrity advertising is not the cure for all the ailments/diseases. It works sparingly and should be used with discretion for the optimum ROI.